The Customer Rules - Lee Cockerell
The former Executive Vice President of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence.Lee Cockerell knows that success in business--any business--depends upon winning and keeping customers. He… Celý popis ↓
Porovnanie cien The Customer Rules - Lee Cockerell
Popis The Customer Rules - Lee Cockerell
The Customer Rules - Lee Cockerell
The former Executive Vice President of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence.Lee Cockerell knows that success in business--any business--depends upon winning and keeping customers. Here, Lee not only shows why the customer always rules, but also the Rules for serving customers so well they'll never want to do business with anyone but you. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40+ year career in the hospitality industry about creating an environment that keeps customers coming back for more.
Treat Every Customer like a For example:Rule #1: Customer Service Is Not a DepartmentRule #3: Great Service Follows the Laws of GravityRule #5: Ask Yourself What Would Mom Do?Rule #19: Be a CopycatRule #25.
Parametre
- Výrobca
- Random House
- Autor
- Lee Cockerell
- Počet strán
- 208
- Rok vydania
- 2013
Podobné produkty
The Customer Rules - Lee Cockerell
Customer Rules Cockerell Lee
Creating Magic Cockerell Lee
Time Management Magic Cockerell Lee
Trust Rules Lee Bob
Unmasking Our Leaders Cockerell Michael
Just the Rules
All the Rules
Changing the Rules
Customer Service Over the Phone
The Cult of the Customer Hyken Shep
